Dear Yahoo, it's not me, it's you. Or, the absence of #design-thinking

Hehe, it rhymes. But that's the only fun here... holy shit the products are getting frustrating over at Yahoo. This is just today's list of frustrating interactions that appear to have little journey-based design-thinking in them;

1. Yahoo Mail on the web 

It's mostly grey and quite clinical, conversation threading is somehow harder to understand than it's competitors, attached photos are hidden behind a Norton virus scan and can only be downloaded (what the f#@k?), and it's already ad-free due to Adblock. Idea: step up with a warm and welcoming redesign, so that users enjoy and actually want to spend time in Yahoo Mail; branding is less important than it seems.

2. Yahoo Mail on the mobile

Oh god. I don't even... how the heck do people even read a conversation in Yahoo Mail for iOS? I uninstalled this a while ago. I particularly recall the typography being deeply jarring for reasons that I can only imagine don't include a designer. Idea: same as Mail on the web, go over it's design from a welcoming and  perspective, and clean up the conversation views.

3. Flickr Pro

I have been a Flickr member since Jun 2008 and have a fully paid up Flickr Pro account until late April 2015. However since I rolled my credit card number recently (thanks for losing it both of you over at Target AND Home Depot) Flickr deactivated my Pro services even though it's fully paid up. What? *sigh* Yahoo, don't deactivate things I've already paid for. This is not even Services 101, this is just basic not being a rude shit. 

Secondly, how in the f#@k does anyone renew or even find their Flickr account info from Flickr anymore? It's so well-buried I had to go into Yahoo Mail to find my Yahoo profile to find my Yahoo Premium services all to find out my Flickr Pro account had been deactivated. Jesus Christ. I'm not religious but I could have used a guiding hand. 

Idea: Flickr is still mostly good and a not-yet-screwed Yahoo property, so put clean, well-designed account journeys back. 

Why? Many users don't give a shit about the rest of Yahoo and won't suddenly give a shit when they're forced out of Flickr arbitrarily into other Yahoo properties. On the other hand a great, delightful Flickr experience might encourage them to try something else that is as good. Unfortunately nothing else is (excepting perhaps, Yahoo Weather on mobile, see 7 below).

4. Yahoo Wallet

After figuring all that in point 3 out, Yahoo Wallet balked on my payment update with the following generic error:

An error has occurred
    • We were unable to process your request due to temporary issues. If the problem persists, please contact Customer Care.

Well thanks a bunch Yahoo, that's really helpful and specific (not in the slightest) and I'll be sure to contact Customer Care (I can't actually, since you didn't provide any contact details whatsoever, and I'd probably rather clean my ears with a tree branch felled by a storm than speak with Customer Care at this point). When the above error happens, all you can do is return to Yahoo.com main page or log out...no bueno.

5. Flickr Pro

Retrace steps, and you might find out, like I did, that the payment update happened after all, so the error message thrown above was spurious to that effort of updating payment details (wtf? *brow furrows*). Flickr Pro is reactivated after all. 

Perhaps the error message was related to finding the next page in Yahoo Premium, who knows, no specific information was included. Idea: include specific error information at each step. Make it human-readable, we are not Yahoo engineers.

6. Yahoo Groups

I don't even...when reading a group email notification in the Yahoo Mail mobile client, I recall being unable to choose who I could reply to...I couldn't email the Group easily (if at all, from memory). If you view your Group 'on the web' from there, you're not signed in, since you're in Yahoo Mail's embedded browser. Yes, even when the containing app is signed in ¯\_(ツ)_/¯. That browser view has no access to your iCloud Keychain. Emailing to the Group to start a topic works intermittently. And on and on... Just don't even bother with your Yahoo Group unless you're on a desktop browser. Idea: journey-based rethink of Yahoo Mail + Yahoo Groups interactions, starting with user research; build three key journeys really right, f#@k the rest because if the first three don't work the product will not grow.

6. Yahoo Finance

Finance search and $QUOT lookup are now divorced into two separate fields. Why? Is regex such as ^\$[A-Z] really that hard? I don't know regex but I wrote that in a few mins and it matches anything $Axxx quote code at the root of the search position. Idea: go back to one clear search box. If I start typing in a quote code, gimme the quote results. Otherwise go ahead and give me all the search guff including the ads. Gaming search results in this key property is less important than it seems.

7. Yahoo Weather (iOS)

At last, one product that's f#@king great! (goodjob) (yeay)

 

Complaint and Prayer for Relief – SF MTA vs bicyclists of California

I don't blog much lately. Life's busy with a challenging job at a fast growing company and two little kids. Which brings me to a point; I have two little kids and I don't want to die unnecessarily soon, leaving them fatherless. 

Eight years ago when I moved to the US I made a firm decision to try to avoid car commuting. Cars are deeply embedded in the American psyche but modern cities must have this aspect change. So I commuted by walking or biking for most of eight years living in San Francisco. Now I commute via bus and a final leg via bike since I recently moved to the East Bay. 

Tonight I was approached at a stop light to within six inches of my wheel, by a very large black SUV, a professional driver with TCP numbers on the bumpers. Well guess what? California recently enacted the "Three Feet for Safety Act" which provides paltry penalties but important law about this very incident. The following interaction with an SF MTA officer at the intersection ensued (my complaint on SF MTA's website in full): 


SF MTA Complaint

"Location: Intersection of Folsom St and Fremont St, San Francisco. 6:00pm October 16th 2014.

Two SFMTA Parking Enforcement officers were stationed here at this date and this time; one white male and one black male. Both were wearing yellow SF MTA safety vests. At least one Interceptor was parked on the north-west side of the intersection. This complaint is about the black male officer.

I was waiting in the bike lane on the south-west side of the intersection, in order to go straight ahead on Folsom St (towards Transbay Terminal) at a red light. A large black SUV (Cadillac or some such vehicle) with TCP markings on the front right bumper came down the next inside (straight ahead) lane and stopped 6 inches from my back wheel and perhaps 15 inches from my left leg. He waved at me, perhaps to apologize. I flashed him three fingers and said "three feet man!" fairly loudly.

As we waited I became annoyed at the idea that a professional driver of a 4,000 lb vehicle would pay so little attention to a cyclist so as to threaten to crush him under his wheels - I am also driver who has left his car at home and gotten on my bike instead.

I shouted over to the two SF MTA officers on the north-west side of the intersection "three feet!". After pretending not to hear me twice, a short exchange, then the black male officer engaged me and shouted "what?" back. I shouted "three feet, guys!" at them both again. The black male officer then loudly and clearly responded with "it's OK, you didn't get hurt, just move on <something unintelligble>". You didn't get hurt? Really? Did he just say that?

WHAT? I flipped my nuggets a bit at this point as you may understand. I have removed my vehicle from San Francisco streets by choosing to commute via bus and bike, and am putting my life in clear harms way (every day) by doing so. There are LAWS OF THE STATE OF CALIFORNIA to help me survive this commute. The "Three Feet for Safety Act" which went into effect in September of 2014 is one such law. The penalty for violating this law is a paltry $35 for a no injury incident, but (I believe) the intent of the law is to simply make drivers more aware. Who enforces that awareness? I believe you are charged with this duty*. Your officer's obvious lack of training in those laws that he is to enforce and uphold, his flippant and ridiculous attitude towards my potentially being crushed to death by an inattentive professional driver (perhaps he was accepting his next Uber fare?) or in fact ANY driver at all, is utterly unacceptable.

I am not seeking individual retribution (although your office displayed extreme unprofessional behavior and vexed me beyond words other than sputtering protestation). I would like to see your department take the issue of bicycle safety seriously for a refreshing change, and I would like to see your officers uphold the law, that is to say, perform their duties to the requirements of their job.

*If there is an off chance that your officers are enabled to direct traffic at peak hour intersections like Folsom/Fremont, but otherwise not uphold the laws of California Highway Code, then please get them OFF these intersections and give this job back to the SFPD along with instructions to uphold the law as is their sworn duty.

Thank you for your attention to this matter."


SF MTA feedback Tracking Number 4116848. 

My wife wants me to stop riding in San Francisco altogether. It's definitely become infested with more aggressive and more inattentive driving in the last 18 months. I've had a number of close calls. Maybe she's right. 

I don't expect everyone to be perfect. The driver may have made a mistake. I make them all the time. But the flippant and ridiculous attitude of that SFMTA officer seems indicative of a general acceptance that it's OK and the law doesn't matter. Bullshit. 

Every bicyclist is a car removed from out of your way, driver. Your mistake against a bike is easily and often fatal, or utterly life-changing. Treat them – us, even you in many cases – as you would a friend, or a family member, and give them the proper safe distance. 

Red Flag: 3874 Greenwood Avenue, Oakland (MAR 2014)

Lovely 1996 sq ft three bedroom, two bathroom home with great living space and OK house-flipper updates. http://www.redfin.com/CA/Oakland/3874-Greenwood-Ave-94602/home/1957126

Good things: 

Great views from the second floor bedrooms across the valley and Crocker Highlands, nice neighbors, family neighborhood. Good light. Elevated aspect. Still in Glenview and within walking distance of the village shops and restaurants. Flippers installed a new water closet / half bathroom downstairs making entertaining much easier. They also replaced the falling-down car space retaining walls at the property frontage.

Things to know:

The sellers are house flippers (from Arizona this time), and they have allowed multiple tax and mechanics liens to build on the property. The foundation needs to be replaced, and quotes are both $54,000. The floor mounted gravity heaters are overdue for replacement as is the water heater. The tar/gravel roof needs to be replaced and is a no quote (guessing $15,000 to $20,000). There is no garage, but there is storage space in the basement equivalent to 1-car garage. Glenview School is to be rebuilt in a couple of years, so children will be either located in a temporary school or dispersed to nearby Crocker and Cleveland. Sale will likely take months as no releases on any of the liens have been delivered by the sellers. There are multiple investors in the house flipping group.

Asking: $779,000 

Additional: Foundation $54,000, roof $20,000, liens $20,000+, appliances needed include refrigerator, washer, dryer ($2,000?).

Total: $875,000+  for 1996 sq. ft. house flip that may take months. 

Answer: No.


First rains = suds on the roads

Today we saw the first rain in San Francisco that I can remember in a long time. After five minutes there were actual suds on the road. I'm not entirely sure what causes this after a long dry spell but I'd assume a combination of all the micro emissions each passing car makes (oil, and incompletely burnt gasoline), diesel dust from the nearby pollution factory (CalTrain), water, and the agitating action of passing car tire treads.

Road Suds 1

Road Suds 2

Road Suds 3

A study in speeds

Just for fun, 5 minutes playing with the crescent moon and shutter speed vs. film speed (ISO) settings. All at f/1.4

1/40 ISO 3200
1/40 ISO 3200

1/30 ISO 3200
1/30 ISO 3200

1/50 ISO 3200
1/50 ISO 3200

1/50 ISO 1600
1/50 ISO 1600

1/50 ISO 1000
1/50 ISO 1000

1/50 ISO 800
1/50 ISO 800

1/40 ISO 500
1/40 ISO 500 

Dad. Jan 14 1939 – Jun 24 2013

Dad. A man. A stoic man who taught me so many things at the core of my moral centre. A good man, whom I feel fortunate to have known and loved, and to have had him love me. A useful man who taught me all of my handyman skills, and good hard work ethics, and putting-away-your-tools practicalities. A wise man who taught me how to bowl, how to swing a club and play golf, and plenty of jokes, none of which I could ever remember. A sporting man who endlessly and passionately cheered my near-wins in cycling races he always took me to, even as I was an ungrateful teenager. A real man who taught me how to tie a double Windsor knot, wear a suit, and shave like a man. A generous man who gave me my spirit of adventure in all things, a desire to travel, and a never ending desire to push buttons and turn knobs in life (just like my own son). A grateful man who took pride in the few important possessions he had, making them when he couldn't afford to buy them, and proud most of all of his family.  A man who's life and soul informed and directed mine implicitly and so thoroughly. All given willingly, just as he was, never begrudgingly. A man who worked 11-day fortnights until the illness that eventually claimed him, first tingled his body with unexpected disability, eventually wracking his entire being with pain (you can support the MSA medical research cause here). 

May you finally rest in peace, Dad. I love you.